Stop Losing Jobs Because You Can't Answer the Phone.
We set up simple systems for NEPA service businesses that turn missed calls into booked jobs, without adding to your busywork.
Look Like the Big Guys, Without the Big-Guy Bill
The big chains give their customers instant replies, live updates, and a polished experience. Your customers want the same thing. We set up that same kind of experience for small local shops, at a price a small shop can actually carry.
The Missed-Call Text-Back
1. Missed Call
You miss a customer call because your team is busy working in the field.
2. Instant Text-Back
Our system instantly texts the caller back within 60 seconds to start the conversation.
3. Lead Secured
You get the lead details and the appointment booked before they call a competitor.
We Call Your New Leads, Fast
When somebody fills out your form or finds you through an ad, they are shopping right then, not tomorrow.
A Call Within Minutes
During business hours, your new lead gets a friendly, natural call right away. We answer their questions and book the visit.
One More Try the Next Day
If they miss the first call, we try once more the next day. Nobody gets hounded, and nobody gets forgotten.
Notes From Every Call
You get the notes from every call, so you always know what was said and what happens next.
Built for Busy Local Businesses
From local trades to property managers, we take the calls and the paperwork off your plate.
Dispatch and Crew Tracking
Know who is going where without the phone tag. We help keep crews, jobs, and arrival times straight, around the clock.
Local Trades & Field Services
Calls answered in English, Spanish, and many other languages. Lead details captured and appointments booked while you are on the tools.
Property Management & Retail
A front desk that answers questions, takes messages, and books tours and appointments, day or night.
Doing It Yourself vs. Having It Handled
A tool by itself does not answer your phones. Somebody still has to set it up, watch it, and fix it.
The Do-It-Yourself Route
- ✕ You set up complicated tools and hope they work
- ✕ When it gives a wrong answer, you stop work to fix it
- ✕ You connect all your tools yourself
- ✕ Nobody checks the calls for mistakes
The Durst Way
- ✓ We set everything up around how your business works
- ✓ We watch the calls and fix problems early
- ✓ We connect the tools you already use
- ✓ Your team sells and works, not troubleshoots software
What does it cost? Pricing depends on what you need, and James will go over it with you before any work starts. If you have a written quote from another company for the same work, show it to us and we will beat it.
More Ways We Take Work Off Your Plate
Small systems, big relief. Add any of these to the phone work, or start with just one.
Reviews That Build Themselves
Happy customers mean to leave a review, then life happens. After a job or a visit, your customer gets a short, friendly ask at the right moment, and the good words land on Google, right where the next customer is looking.
Never Let a Quote Go Quiet
You already did the hard part: the visit, the measuring, the pricing. We follow up politely on day one, day three, and day seven, and hand you a weekly list of who still has not answered.
Invoices That Nudge Themselves
Chasing late bills is nobody's favorite job. Polite, steady reminders go out on the invoices that are due, so the money keeps moving and you are not the one making the awkward call.
Your Social Media, Handled
Your pages should not go quiet just because you are busy. We write and design a week of posts at a time and put them out on schedule, in your voice. You look over the batch, we handle the rest.
Meet the Owner's Assistant
It is a helper that knows your business because we teach it your business: your hours, your services, your people, your rules. Ask it a question and get a straight answer.
Ask It About Your Own Shop
Hours, services, who does what, what was decided last month, who still owes you a follow-up. If it knows, it answers. If it does not, it says so plainly.
Drafts in Your Voice
Ask it to draft a reply to a customer, a note to your crew, or a post for your page, and get a clean draft in your words, ready for your eyes.
You Approve Before Anything Goes Out
It never sends anything on its own. You read it, you approve it, then it goes. Your business, your word, every time.
Know Where Your Crews Are, Without the Paperwork
For businesses with people on the road, we set up simple dispatch and crew tracking that replaces the paper planner and the guessing.
Goodbye, Paper Planner
Your jobs and crews in one clear view, instead of a paper board and sticky notes.
Arrival Times That Stay Current
When the day changes, your schedule stays up to date, instead of you finding out late.
When Delays Happen
Running late happens. We help you keep your customers posted with a new time, instead of them calling you angry.
For Restaurants and Shops That Deliver
Let your customers watch their order, like the big chains do.
One Tap From Your Driver
When your driver heads out, one tap is all it takes. No new routine to learn, no complicated app to fight with on the road.
A Text and a Page for Your Customer
Your customer gets a text and a simple page showing their order is on the way and when to expect it. Same experience the big guys give, set up for a business your size.
Ordering Without the Delivery-App Cut
If the delivery apps are taking a cut of every order, we can put ordering on your own website, so more of each ticket stays in your pocket.
Websites That Catch Leads, Not Just Sit There
A good-looking website that gives a customer no way to reach you is just a brochure.
Fast on a Phone
Clean, quick pages that load fast and answer the basics, because most of your customers find you on the phone in their hand.
The Lead Reaches You Instantly
The moment somebody fills out your form, you hear about it, and the follow-up starts right away instead of the next morning.
No Monthly Rent
No monthly rent paid to a website company. Your website is your website, and we keep it running under one simple monthly with the rest of your systems.
One Simple App, Built Around Your Work
If your business runs on paper forms, group texts, and remembering everything, there is a calmer way.
Jobs, Customers, and Invoices in One Place
One simple home for the work, instead of a notebook, a spreadsheet, and a pile of texts that all say something different.
Reminders That Go Out on Time
Appointment reminders and follow-ups leave when they should, in your words, without you stopping your day to send them.
Easy on a Phone or a Computer
Built around how you already work, and priced for a small business, not a corporation.
The Complete Business Launchpad
We handle legal filings, business banking, and corporate credit setup so you launch right from Day 1.
Legal & Banking
LLC Formation, Federal Tax ID (EIN) Setup, and Business Banking Configuration.
Corporate Credit
D-U-N-S Number Registration, starter vendor accounts, and a step-by-step plan to build your business credit.
Digital Presence
Professional Starter Website, Custom Domain Setup, and Point of Sale (POS) Setup.
Your Tools, Working Together
Scheduling, customer records, payments, and messages. We connect the tools you already use, so information stops getting typed in twice.
Built for the Real World, Not the Whiteboard
"I'm James Durst. With over a decade of gritty, ground-level experience in route sales and retail operations, I know exactly where communication breaks down in the field. I don't build complex IT setups with massive learning curves. I build straightforward tech solutions that fix real operational bottlenecks so blue-collar businesses can stop losing money."
Real Shops, Real Results
★★★★★
"He helped me set up my business, everything from getting my EIN to building out my website, and he took care of all the tech for my business. He has also provided a way for my business to receive a text message whenever we get a new lead. I am so grateful for his help and couldn’t be happier with his work!"
— Lisa Palumbo, Palumbo Notary
★★★★★
"James built my site, runs my Facebook ads, and even rigged my website form to text my phone instantly when a new lead comes in. Everything was done quickly and efficiently. He provides amazing ongoing support and doesn’t hesitate to come to my shop whenever I need help in person."
— Jamie Walsh, Jamie Walsh Plumbing, Heating & Cooling
Your Information, Handled Carefully
Your information is protected, and your trust is earned.
Protected While It Travels
Calls and lead details are protected while they move between systems, using standard encryption.
Goes Where You Work
Lead details go into the tools you already use, not into some extra database you have to check.
A Record of Every Call
Call records and notes are kept, so you can see exactly what was said and what happened next.
Ready to Stop Losing Jobs to Missed Calls?
Tell us what is eating your time. James will go over what would help and what it costs, in plain English, before any work starts.
Phone
(570) 536-9755
Hours
We are open 8 AM to 8 PM, seven days a week. And the systems we build for you never close: your calls keep getting answered and your new leads keep getting texted back around the clock, nights, weekends, and holidays included.
James.durst@durstgrp.com
Book a Free Review
Address
951 Viewmont Drive #1013
Dickson City, PA 18519